You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Keep your packaging material. We will send the USPS return postage fee to you via the payment method you used to purchase the product.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). PayPal is much faster.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next ounce or pound depending on the carrier and weight.
If you place an order before 4PM Pacific Time we will ship your order the same day. Even if it is as late as 5PM we will do our very best to ship that day. Otherwise we ship next day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Our default international shipping service is USPS First Class Package International. This is the most cost-effective international service for small packages. While this service has tracking numbers, for most countries they will not show progress once they have left the USA. This is because there are not many countries that have bilateral agreements with the USPS to share tracking numbers with each other for this service.
So why does oddWires use this service? Frankly there is no other cost-effective service and our customers are usually happy to get a low-cost service even without tracking. If you are in a position where you need to use a guaranteed international service and happy to pay for it then use our contact form and tell us how you would like to ship and we can and will ship any way you want to.
International Shipping Time
How long will it take for your package to reach you? This is often a hard question to answer. Canada and Western Europe can take 5-10 days. Many other countries take far longer. Our experience has shown Brazil, Italy and Russia to be among the longest delivery times - taking 4-6 weeks. Sometimes, though a package can be delivered to you in a week. But our advice is that if you are ordering internationally you must be patient, and consider ordering Priority Mail, or likewise, to insure tracking and a more timely delivery.
All prices are in USD.